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TERMS AND CONDITIONS

Welcome to Karma Trails website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ours relationship with you in relation to this website.
The term “Karma Trails” or “us” or “we” refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

Generals:

The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice. For sample itineraries with pricing, please note that all services are subject to availability and all prices are subject to change until services are confirmed.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• The use of any image outside the scope of marketing Karma Trails is strictly prohibited. Use of any image from the site to market or represent any product besides that which represents Karma Trails, constitutes a violation of this terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator is acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Karma Trails prior written consent;
• We reserve the right to take photographs throughout the duration of the trip or part thereof, and to use the resulting photographs to promote Karma Trails services. By booking with Karma Trails, trip members agree to allow their images to be used in such photographs. Trip members who prefer that their images not be used are asked to identify themselves to the Karma Trails representatives, agents or guides before and at the beginning of the trip.

Bookings and Payments:

• The connection to this site is using a valid, trusted server certificate;
• The connection to this site is using a strong protocol version and cipher suite;
• All resources on this page are served securely;
• The Online payments are processed through Open Pay Platform, owned by the company OPENPAY, S.A.P.I. DE C.V., Av. 5 de Febrero 1351 Sequoia 102, Col. Felipe Carrillo Puerto, Querétaro, QRO, CP 76138, MEXICO, phone number: +52 (55) 5351 7371, email:  soporte@openpay.mx;
• Accepted Payments Methods are Credit and Debit Card (VISA, MASTERCARD, AMERICAN EXPRESS);
• During the next 48h after the online booking, one of our Travel Agents will send you the confirmation voucher;

Cancellation Policy:

If it becomes necessary for you to cancel your trip, the following fees will apply computed as of the date of receipt of written cancellation notice.

• All Cancellations must be received in writing to the email address info@karmatrails.com;
• For Christmas, New Years and Holy Week / Easter, a different Cancellation Policy my apply;

MULTIDAY TOURS ANS PACKAGES:

  • If the cancellation notice is received more than 60 days prior the beginning of the activities: the banking fee (reception and return of payment) will be charged;
  • If the cancellation notice is received minimum 45 days prior the beginning of the activities: 20% of total amount, plus return banking fee will be charged;
  • If the cancellation notice is received minimum 30 days prior the beginning of the activities: 30% of total amount, plus return banking fee will be charged;
  • If the cancellation notice is received minimum 15 days prior the beginning of the activities: 50% of total amount, plus return banking fee will be charged;
  • If the cancellation notice is received minimum 7 days prior the beginning of the activities: 70% of total amount, plus return banking fee will be charged;
  • If the cancellation notice is received less than 7 days prior the beginning of the activities: 100% of total amount will be charged;
  • If the customer doesn`t notice any cancellation and doesn`t assist at the meeting point of each activity: 100% of total amount will be charged;

ONE DAY TOURS AND TRANSFERS:

  • If the cancellation notice is received minimum 48 hours prior the beginning of the activities: the banking fee (reception and return) will be charged;
  • If the cancellation notice is received minimum 24 hours prior the beginning of the activities: 20% of total amount, plus return banking fee will be charged;
  • If the cancellation notice is received the same day of the activity: 100% of total amount;
  • If the customer doesn`t notice any cancellation and doesn`t assist at the meeting point of the activity: 100% of total amount will be charged;

Eco-Sustainable Company

SECTUR – MEXICO

MINISTRY OF TOURISM
National Registry
Travel Agencies and Tour Operator
Playa del Carmen - Solidaridad - Quintana Roo

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